Standard coverage
Unless otherwise agreed in the quotation or contract, the standard warranty period is 12 months from shipment against manufacturing defects.
Warranty policy
Warranty and after-sales policy for product inquiries and business orders.
For most standard products, we provide a clear and consistent warranty policy so you can understand support, defect handling, and follow-up before ordering.
How claims are handled
Please provide the order reference, product model, issue description, and supporting photos or videos. We review the case and confirm the next support action.
What is not covered
Damage caused by misuse, incorrect installation, unauthorized modification, or external force is generally outside standard warranty coverage.
After-sales response
Depending on the case, support may include troubleshooting guidance, replacement parts, product exchange, or another commercially agreed solution.
Commercial note
Final warranty terms can still be adjusted in quotations, contracts, or specific project requirements. These terms serve as the default policy for most inquiries.